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Month: May 2018

Solving the Problems Faced by Fleet Managers

Solving the Problems Faced by Fleet Managers

Solving the Problems Faced by Fleet Managers

Fleet managers handle one of the toughest jobs in the world, as they have to deal with a myriad of problems every day. However, fleet operations can be made a lot easier, efficient and cost-effective through the use of advanced technology. Let’s take a look at the various problems faced by fleet managers and how these can be resolved with technology.

Manage your fleet and increase efficiency by 30% using RoadCast Bolt.
Manage your fleet and increase efficiency by 30% using RoadCast Bolt.

Late delivery

This is one of the most common problems faced by fleet managers. If delays in delivery have become a norm and clients are always complaining, it could dent the reputation of the business. RoadCast’s GPS-based vehicle tracking system can help by optimizing fleet operations. Using RoadCast, fleet managers can find the best route, the nearest vehicle, and the best driver for a given task. This will ensure timely delivery, as per the defined schedule.

Delivery time unknown

The shipment has been dispatched, but there is no surety about the time of delivery. The client is worried, as their premises may be closed when the shipment reaches the destination. This can also hurt the fleet, as the vehicle may have to sit idle and remain unproductive. Using RoadCast, fleet managers can provide GPS tracking details to clients, so that they can track the shipment in real-time.

Fleet Managers Can Now Manage & Examine Each Activity of Their Fleet Services On The Go.
Fleet Managers Can Now Manage & Examine Each Activity of Their Fleet Services On The Go.

Wrong turn

It is common for drivers to lose their way or take the wrong route to the destination. By the time they realize their mistake, it would have delayed the delivery and resulted in additional operational costs. With RoadCast, fleet managers can set predefined routes for each and every delivery. Every time a driver takes a different route, RoadCast will immediately send an alert to the fleet manager.

Unutilised/Underutilised Assets

In case of large fleets, it’s easy to lose track of vehicles that may be in the yard, awaiting repairs or maintenance. With RoadCast, fleet managers can keep track of each and every vehicle and learn about its past and present movement. Using this data, fleet managers can ensure that inactive vehicles are quickly put into action so that they can start generating revenue.

Accidents

Accidents are a real problem and they cause significant loss to fleet companies. However, fleet managers can minimize damage by using RoadCast’s advanced vehicle tracking system. In case of an accident, fleet managers can find the nearest vehicle and dispatch it to the accident site for assistance and rescue. Deliveries, if any, can also be reassigned to the nearest available vehicle.

Missing/Stolen Vehicles

Last but not least, cases of vehicles disappearing entirely along with their cargo have also been reported. This can cause major losses for the fleet and create problems from the client side as well. The best solution is to use RoadCast’s GPS-based vehicle tracking system to track the stolen vehicle. The system is foolproof and it automatically sends location information to fleet managers. Using RoadCast, fleet managers can also cut off fuel supply from a remote location, thereby immobilizing the stolen vehicle and preventing vehicle theft.

Make sure your business isn’t lacking behind. Get Roadcast doing all of this for you while you plan and work on bigger things.

For Complete Tour : www.roadcast.in

Next Level Customer Satisfaction: A Priority for Every Business

Next Level Customer Satisfaction: A Priority for Every Business

Customer Satisfaction: A Priority for Every Business

Customer satisfaction is paramount for all businesses that want to be there in the game for the long haul. Improved customer satisfaction translates into customer retention, which in turn significantly reduces customer acquisition costs. Studies indicate that acquiring new customers can cost 6-7 times more in comparison to the cost of retaining existing customers. It has also been revealed that reduction in customer defection can significantly boost profitability. This is why customer satisfaction is a priority for most leading businesses.

Customer Satisfaction With Real-Time Tracking Of Their Orders
Customer Satisfaction With Real-Time Tracking Of Their Orders

What keeps customers happy?

As per studies, customer satisfaction levels are influenced by various factors such as:

On-time delivery: Customers expect their delivery to reach them within the scheduled time period. Delay in delivery often upsets customers and they may develop negative perceptions about the brand. Ours is an interconnected world and delay in delivery at the customer’s end might delay other related things. This is why on-time delivery should be a priority for every business.

Empower Your Clients With 360-Degree Tracking Of Their Orders At Each Step of Delivery Process
Empower Your Clients With 360-Degree Tracking Of Their Orders At Each Step of Delivery Process

Delivery updates: Customers also start to get jittery when they are not able to get updates about the delivery. This is not about the delay in delivery; rather, it’s the lack of a proper system that can provide regular updates about the status of the delivery. Customers may even be okay with some delay in delivery, but they feel really lost if the delivery status is not communicated to them in a consistent manner. Customers worries are quite genuine in this regard since they have to be there to take the delivery. In the absence of delivery updates, customers may have to wait forever to take the delivery. Something like this will majorly impact customer satisfaction level.

Responsiveness: This includes all the communications and interactions that take place in relation to the customer’s order. Businesses should have a dedicated communication system to respond to customer’s problems and queries in real time. If the customer gets a proper and timely response, it would boost customer satisfaction levels.

How can technology boost customer satisfaction?

To boost customer satisfaction, businesses can deploy advanced technology systems such as RoadCast. Using RoadCast’s GPS-based supply chain management system, businesses can track each and every delivery in real-time. They can track the route as well as the driver’s and vehicle’s performance to ensure that the delivery reaches its destination within the scheduled time. Information can also be provided to customers so that they can track their delivery and get regular updates. RoadCast’s advanced technology framework has eliminated the potential for human error, thereby ensuring reliable and accurate information sharing with customers at all times. It is a must for businesses that want to transform their operations and ultimately boost customer satisfaction.

For Complete Tour : www.roadcast.in